Starting April 1, we’re updating our membership payment and invoicing process to make it easier, faster, and more efficient for you.
What’s New?
No More Paper Invoices. Access all invoices through our upgraded district portal.
Effortless Online Payments. Securely submit payments through our user-friendly platform.
Smooth Transition. Detailed instructions and login credentials will be sent directly to your email.
How to Prepare?
Update Your Email: Ensure your contact information is up-to-date by emailing .
Stay Connected: Keep an eye on your inbox for updates and instructions to help you navigate this transition smoothly.
Have Questions?
Our Member Support Team is ready to assist. Contact us at .
We’re thrilled to bring you a payment experience designed for your convenience!
FAQ
1. What if I do not have login credentials or an ACSA district account?
If you do not have login credentials or an ACSA Member Account, credentials will be sent to you prior to April 1, 2025.
2. How do I submit questions to ACSA regarding these changes?
You are able to follow up either by logging into ACSA’s ticketing system (FreshService) or you may continue communicating via email. To access the ticketing system, if this is your first time submitting a question to , you will receive an email back asking you to click on a link to activate your account and create a password. Once this is done, you will be able to log into our ticketing system (FreshService) to track your request.
4. Will ACSA be sending additional instructions and training resources related to these changes?
Yes, prior to go-live on April 1, 2025, ACSA will be sending additional instructions and training materials as well as posting this information on ACSA’s website. Additionally, ACSA staff will be available after April 1, 2025, to support districts through these changes upon request. Requests for 1:1 support may be submitted by sending an email to .
5. What should I do if I think ACSA does not have my contact information or I think ACSA has outdated, inaccurate or incomplete contact information for me or someone at my district?